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Terms & Conditions

This site is created and maintained by us.  You must accept these Terms & Conditions to create an account or to place an order at this website. By accepting these Terms & Conditions, you agree to be bound by them in their entirety.

These terms and conditions, policies or operating rules posted on this site constitute the whole agreement between customers and us and superseding any prior or contemporaneous agreements, communications and suggestions, either orally or in writing, between the customer and us.

You cannot use our products for illegal or unauthorized purposes. You cannot reproduce, duplicate, copy, sell, resell, or exploit any products at arcticorigin.com without our written permission. You cannot transmit any worms or viruses or anything with destructive content. A breach or multiple breaches of any of the Terms will result in the immediate termination of your Services.

We reserve the right to update the terms and conditions without prior notice. We also reserve the right to cancel any order if a violation of any of our terms and conditions. Users are responsible for keeping themselves informed of all updates.

Ordering from arcticbotanics.com

Customers have the right to cancel an order until they have received the order confirmation. If the customer chose to cancel the order before the order confirmation is sent, the customer would receive the money-back within few days.

We reserve the right to limit the sale of our products to any person.

All descriptions of products are subject to change at any time without any notice. We also reserve the right to terminate any product at any time.

The prices at this website do not include any duty or tax fees that may apply in your country. It is your responsibility as a customer to find out if you need to pay duty, VAT, or customs charges on your purchase.

If a particular product is out of stock, and cannot be delivered as subsequent delivery, we will refund the product price within a few days if you have already paid for this product.

If a product is no longer available, we are not liable to compensate customer or obligated to fulfil its delivery. In cases of any errors in the services (e.g. product description or prices), we will not be liable to compensate the customer.

Delivery

After the order has been processed, you will receive an order confirmation with all relevant information about your order.

We strive to send you your goods as soon as possible. The estimated delivery is indicated in your order confirmation. Delays may occur depending on postal services and other reasons.

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order without any liability to you.

If a product is unavailable, we will contact you by email and refund you if you have already paid for the product.

Payment

We may limit or cancel an order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting you by email, or by telephone number given at the time the order was placed.

You agree to provide up-to-date, complete, and accurate purchases and account information for all purchases at our website. You agree to immediately update your account and other information, including your email address and credit card number and expiration date, so that we can complete transactions and contact you if required.

You can use any of the payment types listed below to pay for your order. You will be offered to choose a payment method at checkout.

Visa

Mastercard

Withdrawal & returns

You have the right to withdraw from the contract within 14 days from receiving the product by informing us of this through the contact form available at this website.

The product to be returned must be unopened, unused and in good standing. Sealants for all products must be intact.

The money will be returned within 14 days after the products arrive at our warehouse. We use the same payment method as you used when ordering products. You are responsible for the postal and processing costs incurred by the refund.

You are responsible for the product’s condition after accepting delivery and during the return transport. If the returned product has been used in violation of the duty of care. We may charge you for the product’s depreciation in value up to the full price of the product, as well as the return costs.

Defect products​

If you have received a defect product, either broken or defective, you must contact us without delay.

Discount & special offers

If you would like to use a gift card to pay for your order or you have a discount code, please enter your code at the checkout.

Our discounts and special offers are only valid for a limited period of time. We reserve the right, at any time to cancel any promotional discount or special offer before its expiry.

Limitation of liability

We are not responsible, liable, warranty, or in tort (including negligence) for any of the following:

  • Interruption of business. We are not responsible for delays or damages caused by an unforeseeable event or change in circumstances that are beyond our reasonable control, such as delays caused by the actions of a logistics operator.
  • Access delays or access interruptions to the site
  • Data non- delivery, mis delivery, destruction, or other modification
  • Computer viruses, system failure or malfunctions that may occur in connection with your site
  • Inaccuracies or omission in content and other events beyond our reasonable control

Service & materials

You agree that your comments shall not violate the rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights.

You are solely responsible for the content and accuracy of any of your comments. We shall not be responsible or liable for any comments posted by you or any other third-party.

We retain all rights to the information and materials displayed at this website. Copying materials (text, pictures, etc.) from this website without permission is not allowed.

The information displayed or any images related to this website cannot be collected to be used in other (online) service or otherwise.

The service may include links to websites maintained by third parties. We are not responsible for the contents of such websites.

Linking to pages other than the main page of the Service is only allowed with prior consent from us.

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